Service centre

We know the cost of every hour of an outage in production.
We provide prompt service of metal detectors, optical sorters and filtration equipment.
You can also contact us with complaints or to order spare parts

We respond within hours and days

1. Fast remote diagnosis

immediately

Call us and describe what has happened. In about a third of cases, we can remotely detect a device defect.
Even in the remaining cases, we are able to greatly save the time it takes to resolve the problem.

2. Service visits

as soon as we able, no later than 48 hours after the problem is detected

Our technician will make an accurate diagnosis. When the problem is more serious, the technician immediately contacts the manufacturer of the device.
If the communication between us was enough to diagnose the problem and we have the parts in stock, we make the repair immediately.

3. Supply and installation of spare parts

max. 1 week, for major problems up to 2 weeks

In emergencies, we place express orders for spare parts. The whole case will be resolved within 72 hours if the spare part is in the manufacturer’s warehouse.
Even without express delivery, we usually correct the problem within a week of successful diagnostics. The most complex problems take us 10-14 days.